Refund policy

RETURNS & REFUNDS

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

    1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
    2. Request your Return Authorization Number by emailing connect@bajaaroo.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, we will send our courier to pick up the item.
    3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
    4. Once we receive the returned product, our quality team will check the product. If the product is in optimum condition, we will accept it and send you an Email confirmation of receiving the product and ask you what you want to do, whether to exchange the product or refund your money.
    5. This process may take 10 to 12 business days, so we appreciate your patience and understanding.
    6. In case you have requested a refund, a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
    7. If a customer returns an order without any defects or issues with the product, a fee of AED 20 will be charged to cover the shipping costs.

 

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted, and then contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us.

 

How long does delivery take?

All orders are shipped within 2-3 business days.  If your order hasn’t arrived in the estimated delivery times, please contact our support team at connect@bajaaroo.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking numbers will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Yes, we can cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies. If the order has already been shipped, an additional AED 20 shipping fee will be applied to cover shipping costs.